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General Information

Undergraduate Studies

Graduate Studies

Research

Continuing Education & Training Programs

Appendix: Personnel & Enrollment

 

1A3B7900 1A3B8362 1A3B8052
undergrad
 Production / Operation Management (OPMG)
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OPMG

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Service Operations and Strategy

Prerequisite: OPMG 310.  Offered in spring.
Service organizations are dominating the global economy in terms of GDP share and employment, this is even more acute in the Egyptian economy. As such, the need to know how to design, operate and analyze service operational systems is more crucial than ever. This course covers the basic principles behind the design and operation of service enterprises with focus on service facility design, location, demand management, yield management and service capacity planning. Industries which could be considered include tourism, hospitality, financial, health care and government operations.
 

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3 cr.

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